Board Positions Available

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Notice of Ralls County 911 Emergency Services Board General Election, April 3, 2018

NOTICE IS HEREBY GIVEN by the Ralls County 911 Emergency Services Board to persons wishing to file a declaration of candidacy to appear as a candidate for nomination at the general municipal election to be held on April 3, 2018. Candidate filings will open on open Tuesday, December 12, 2017 at 9:00 a.m. and will continue until Tuesday, January 16, 2018, at 4:00 p.m.

Those wishing to file for one of the following office may do so at the Board’s Administrative Office, 17630 Highway 19, New London, Missouri between the hours of 9:00 a.m. and 4:00 p.m. daily except on weekends and Holidays.

The following board member will be elected to a 4 year term:

Eastern District: 2 board members
Western District: 1 board member

All terms are four years. The Board meets once a month at the 911 building in New London. Qualifications include: resident of the District of Ralls County for the office sought; must be 25 years of age; not delinquent in payment of personal property taxes at the time of application and any other qualifications set by law.

Text to 911 – Press Release

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Ralls county residents needing emergency services are now able to text their situation to dispatchers at the Ralls County 911 center in New London.

We are proud to announce that Ralls County is now offering Text-to-911 services for our community through the newest technology. This option became available to us at no cost, so we requested implementation and went live on August 4th.

Customers of the nation’s four major wireless carriers can now text information to 911 dispatchers. We are able to utilize this technology via the GEM system from cellular telephones.

The successful deployment of text-to-911 services with AT&T, Sprint, US Cellular and T-Mobile, all customers of the four major wireless carriers in the area are now able to utilize this potentially lifesaving service.

Text-to-911 is intended primarily for use in specific emergency scenarios:

  • for an individual who is speech, or hearing, impaired;
  • for a person who is unable to call 911 due to a medical emergency that renders them unable to speak;
  • in the event of a crime such as a home invasion where speaking might give away the location of a person hiding, or in an abduction situation; or,
  • in domestic violence situations where it’s not safe to make a voice call.

When determining whether to make voice call or send a text keep the following in mind:

  • Callers should text 911 only when calling is not an option
  • Texting is not always instantaneous, which means it may take slightly longer to dispatch emergency services in a text-to-911 situation
  • Providing location information and nature of the emergency in the first text message is imperative, since
  • Ralls County 911 may not receive location information and will not be able to speak with the person sending the text. Text abbreviations or slang should never be used to that the intent of the message can be as clear as possible.
  • Those who use the system must have a cell phone that is activated and capable of sending text messages in order to reach 911 via text. There is no charge to the customer for sending a text to 911.

There are some drawbacks to using text-to-911 which county residents must be aware of and keep in mind. The National Emergency Numbering Association offered several information points which should be noted if you need to text 911:

  • Text location information is not equal to current location technology.
  • As with all text messages, 911 messages can take longer to receive, can get out of order, or may not be received.
  • Text to 911 is not available if you are roaming.
  • A text or data plan is required to place a text-to-911
  • If texting to 911 is not available in your area, or is temporarily unavailable, you will receive a message indicating that texting to 911 is not available and to contact 911 by other means.
  • Photos may be sent however will not be immediately available to the dispatcher as they have to contact the GEM provider to retrieve them.
  • It is not safe to text and drive.

How to text 911 in an emergency:

  • Enter the numbers “911” in the “To” field;
  • The first text message to 911 should be brief and contain the location of the emergency and the type of help needed;
  • Push the “Send” button.
  • Be prepared to answer questions and follow instructions from the 911 call taker.
  • Text in simple words – do not use abbreviations.
  • Keep text messages brief and concise.
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As added protection, the Federal Communication Commission (FCC) will require “bounce-back messages” be sent to your phone in case the text does not go through.

If you attempt to send a text to 911 where the service is unavailable, FCC rules require all wireless carriers and other text messages providers to send an automatic bounce-back message.

Consumers who receive this bounce-back message will be advised to contact emergency services by another means, such as making a voice call or using a telecommunications relay service (the latter for consumers who are deaf, hard of hearing or have a speech disability).

The bounce-back requirement is intended to inform consumers and minimize the risk of a consumer mistakenly believing that a text to 911 has been transmitted to the public safety answering point (PSAP) where the service is not available.

We encourage anyone who has any further questions to please contact our agency. We would be happy to provide further education on these services including a test scenario from your phone at a scheduled time.

Paula Pedrotti, Executive Director
Ralls County 911 Emergency Services

Board Position Open

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Ralls County 911 Emergency Services is looking for persons interested for consideration as a Board Member representing the Western District. This seat would complete the remaining three years on a four-year term. Resumes should be mailed to:

Ralls County 911
PO Box 454
New London, MO 63459

Qualifications include:

  • Ralls County Resident, residing in the Western District for 1 Year.
  • 25 Years of age.
  • Cannot be delinquent in payments of taxes at time of appointment.

Applications must be received by 4:00 PM Friday, July 15th, 2016. Interested applicants should plan to attend the scheduled board meeting on July 21st, 2016 at 7:00 PM

One Year Of Service!

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One year ago today seven people began their service to the citizens of Ralls County as employees of Ralls County 911. Thank you to Abby, Amber, Erica, Jenna, Kristen, Tammy, and Shannon, for the work you do each day to keep Ralls County safe.


911 centers and cellular costs

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